There are many Customer Relationship Management (CRM) systems out there in a variety of sizes and costs that do different functions needed for any business, especially for those that are sales and customer based. However, there are some great advantages to using a niche CRM software vs some of the bigger brands like Salesforce.

Selecting the right CRM for your organization is a big step.  After the endless internal meetings to discuss and convince the appropriate people it's justified and the external research to find the right vendor, the last thing you want is for the implementation to go wrong.