Selecting the right CRM for your organization is a big step.  After the endless internal meetings to discuss and convince the appropriate people it's justified and the external research to find the right vendor, the last thing you want is for the implementation to go wrong.

Some people just do not like change, and you know who you are. Some even find it painful but even those who relish the idea of a challenge will admit that adapting themselves to new CRM software is a process they'd just as soon save for another day. But therein lies the answer. Adjusting to a new CRM system is a process, it's not a once-and-done deal.